StayPulse
Guest Experience Platform for Hospitality

The entire guest experience. One platform.

Detect guest issues, alert the right team and resolve them before checkout — with feedback, live complaints, analytics, Smart Room QR/NFC and premium hotel touchpoints connected in one ecosystem.

See how it works →Explore Smart Room
Resolve before checkoutLive hotel operationsNo guest app required
Votre centre de pilotage Guest Experience

Toute l’expérience client, pilotée depuis un seul dashboard.

Avis, réclamations live, alertes, départements, temps de résolution, satisfaction, analytics et rapports — tout ce dont la direction a besoin, au même endroit.

StayPulse hotel dashboard showing satisfaction, complaints, resolution status and analytics
Guest FeedbackLive ComplaintsAlertsDepartmentsAnalyticsReportsQR / NFCSmart Room
SMART ROOM • QR / NFC

From the guest room to your dashboard.

A premium StayPulse touchpoint gives every guest instant access to hotel services and a direct way to report an issue. Every signal reaches the hotel team in real time.

StayPulse Smart Room premium QR plaque in a hotel room
Smart Room touchpointQR / NFC • Made for rooms and hotel spaces.
1Guest scans QR/NFC
2Reports an issue in seconds
3The right team is alerted
4Hotel tracks the resolution
5Resolved before checkout
Le cœur de StayPulse

Ne découvrez pas le problème après le départ.

StayPulse transforme chaque signal client en action opérationnelle pendant que le séjour est encore en cours. L’hôtel garde une chance réelle de récupérer l’expérience avant le checkout.

01

Le client signale

Depuis sa chambre, il scanne le QR/NFC et décrit son problème en quelques secondes.

02

StayPulse alerte

La réclamation apparaît immédiatement dans les opérations de l’hôtel.

03

Le bon service agit

Réception, housekeeping, technique ou F&B prend en charge le dossier.

04

La direction suit

Statut, historique et temps de résolution restent visibles dans le dashboard.

05

Résolu avant checkout

Le problème est traité pendant que l’hôtel peut encore récupérer la satisfaction du client.

Service recovery en temps réelResponsabilité par départementTemps de résolution mesurableMoins de réclamations après séjour
The StayPulse promise
Resolve it while the guest is still here

A complaint is most valuable while you can still fix it.

Instead of discovering dissatisfaction after departure, StayPulse gives the hotel a live service-recovery loop. The goal is simple: understand, act and resolve before the guest leaves.

Immediate visibility

New issues reach the hotel team while the stay is still active.

Clear ownership

Assign the case to the right department and follow its status.

Resolution time

Measure how quickly teams respond and close guest issues.

Better recovery

Turn a bad moment into a recovered guest experience before checkout.

From room to resolution

One simple operational loop, visible to the hotel team.

1Guest scans QR/NFC
2Reports an issue in seconds
3StayPulse alerts the hotel
4Department takes ownership
5Issue is resolved before checkout
StayPulse Smart Room & Hotel Products

Made for rooms and hotel spaces.

Premium, customizable touchpoints that connect the physical hotel to the StayPulse guest journey. Your logo, your identity, your services — no public pricing.

StayPulse QR and NFC hotel plaque finishes, dimensions and customization options
Premium QR/NFC plaques — customizable finishes, branding and formats.
StayPulse premium hotel QR NFC plaque collection in eight finishes
A collection designed for every hotel style — from luxury finishes to natural and contemporary materials.
Explore the full collection →
One connected ecosystem

Guest experience, live operations and smart touchpoints.

The physical products open the door. The StayPulse platform turns every signal into an operational action.

G

StayPulse Guest

Mobile-first guest portal for feedback, requests and issue reporting.

L

StayPulse Live

Live complaint management, ownership, status and resolution follow-up.

I

StayPulse Insights

KPIs, department performance, trends and weekly reporting.

T

StayPulse Touch

Premium QR/NFC touchpoints across rooms and hotel spaces.

Recover the guest experience before departure.

See how StayPulse can fit your hotel, your operations and your physical guest touchpoints.

Request a quote →