Capture guest feedback while guests are still staying.
StayPulse helps hotels collect in-stay guest feedback through a simple QR code, identify service issues early, manage complaints and track resolution from one professional dashboard.
What is hotel guest feedback software?
Hotel guest feedback software gives hotel teams a structured way to collect, manage and analyse guest feedback before the guest leaves the property.
Traditional post-stay surveys can reveal problems after checkout, when the opportunity to recover the guest experience has already passed. StayPulse focuses on in-stay feedback: guests can use a QR code in the hotel to rate their experience or report a problem immediately.
The hotel receives the information in its dashboard, can follow the complaint through its treatment stages, and keeps a clearer operational view of recurring issues, resolution and guest satisfaction.
How StayPulse guest feedback works
A simple guest journey and a structured workflow for hotel teams.
Scan
The guest scans the hotel's QR code.
Share
They leave feedback or report a problem.
Receive
The feedback appears in the hotel dashboard.
Resolve
The team follows the complaint until resolution.
Analyse
Management reviews KPIs, trends and reports.
See how StayPulse works during the guest stay
From scanning the room QR code to reporting an issue and following its resolution in the hotel dashboard, discover the StayPulse guest experience workflow.
Built for hotel guest experience management
StayPulse connects guest feedback, complaint handling and operational monitoring in one workflow.
QR code guest feedback
Give guests a fast mobile-first way to share feedback without downloading an application or creating an account.
In-stay issue detection
Identify problems while the guest is still at the hotel, when your team still has an opportunity to respond.
Complaint management
Track complaints through clear statuses and keep treatment information organised in the hotel dashboard.
Department performance
Monitor complaint categories and department activity to understand where operational attention is needed.
Guest satisfaction KPIs
Follow ratings, urgent feedback, complaint volumes and resolution indicators from one interface.
Weekly hotel reports
Turn operational feedback into a clear management summary with key guest experience indicators.
Move from post-stay feedback to in-stay action.
Guest feedback is most useful when the hotel can still act on it. StayPulse gives teams a direct digital channel for detecting issues and following their resolution.
From guest feedback to operational visibility
See the same information your hotel teams use to monitor guest experience and complaints.
Real-time operational overview
Follow guest feedback, ratings and complaints from one hotel dashboard.
Department performance
Understand intervention volume, open cases, resolution and treatment time.
Priority actions at a glance
Keep urgent operational issues visible so teams know where attention is required.
Hotel guest feedback software FAQ
Common questions about using StayPulse in a hotel.
Do hotel guests need to install an app?
No. Guests access the feedback experience from a QR code using their phone browser.
Can guests report a problem during their stay?
Yes. StayPulse allows guests to submit feedback or a complaint so the hotel can see and manage the issue while the stay is still in progress.
Can hotel teams track complaint status?
Yes. Complaints can be followed through operational statuses such as new, in progress and resolved, with treatment history.
Does StayPulse provide hotel reporting?
Yes. The platform includes guest experience KPIs and weekly reporting to help management monitor satisfaction, complaints and resolution.
One platform. One clear subscription.
Deploy StayPulse in your hotel and give guests a simple digital channel to share feedback during their stay.
See StayPulse in your hotel
Tell us about your property and we will show you how the guest feedback workflow can fit your operation.